Refund policy

Refund Policy

If you decide to cancel your order before it is shipped, and your credit/debit card has already been charged. We will issue a credit to your credit/debit card account to the value of the order, or a refund via Paypal if payment was made via Paypal.

 

Returns

(Fish sales) Live fish are considered “perishable” and as such, an order may not be terminated once it has been shipped and cannot ordinarily be returned. If your fish does not reach you in good health, you must inform us immediately upon delivery.  Sufficient evidence must be provided before any refund can be issued.

 

Returns

(Non-fish sales only) You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition as dispatched. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. To arrange a return please email josh@satominishikigoi.com.

 

Refunds on returned items

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit depending on your card issuer’s policies.