Dead on Arrival Policy (DOA)

Once fish have been shipped to you (if you chose this method of receiving your fish) we respectfully ask that you video yourself opening up your box in one continuous video clip. This will act as your DOA guarantee. In the very rare event you open up a fish dead on arrival we will issue a full refund or replacement upon reviewing the video footage. We cannot accept any responsibility for your acclimation of the fish however we will include full instructions on how we recommend to do this.