Privacy policy

Privacy Policy - Last updated 26th September 2024
This Privacy Policy explains how Satomi Nishikigoi Ltd processes personal data when you purchase products or services from us, use our website www.SatomiNishikigoi.com or otherwise interact with us. We encourage you to review our Privacy Policy from time to time to make sure you understand how we process your personal data. Your ability to make informed choices about how we process personal data is important to us. This Privacy Policy describes how you can make choices about how we use or otherwise process your personal
data.
 
The data controller of the personal data we process about you, will be Satomi Nishikigoi Ltd.
Satomi Nishikigoi Ltd Commitment to Personal Data and Privacy
We respect your right to privacy and comply with all applicable laws and regulations with respect to personal data protection. We do not sell or rent your personal data to third parties.
What is personal Data?
Personal data is related to an identified or identifiable individual.
What personal Data is collected by Satomi Nishikigoi Ltd?
Personal data is collected when you sign up to our newsletter, visit our premises, place an order, make purchases, returns or exchanges, sign up for certain products and services, access and use our website, sign up to receive marketing and promotional materials from us, fill out a form, communicate with us via email or phone, or otherwise interact with us. For the purposes set out in this Privacy Policy, we collect personal data including:
  • Identification data such as your name, title, address, email and telephone number for contact purposes.
  • Transactional information, which includes details about individual purchases and returns, payment card details (card number, expiry date, CVV), e- receipt, account notes recorded in connection with your transactions with us and other information you choose to provide to us in connection with a transaction.
  • Electronic data, which includes the IP address used to access our website, mobile device ID, type of browser, activity on our website, and image records obtained through video surveillance systems at our premises. We automatically collect electronic data when you access and use our website using cookies, pixels and local storage. For more information, please see our cookie policy.
Storage of personal data
We use personal data to process your requests, transactions, provide you with high-quality service. The specific purposes for which we process your personal data are set out below:
  • To provide products and services to you, which includes processing payments, sending notifications related to your purchases and processing exchanges and returns.
  • To respond to queries or complaints from you (the legal basis for this processing is your consent).
  • To provide you with news, product recommendations, promotional information, offers and other marketing communications about Satomi Nishikigoi Ltd.
  • To communicate with you about your experience with us and the products and services you purchase which includes sending you information about your orders (e.g, email and SMS notifications related to status, shipping, delivery and pick-up) surveys and information about product quality issues
  • To comply with our legal obligations, including our tax obligations, those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognised by law (the legal basis for this processing is compliance with our legal obligations under UK law related to, for instance, taxation, money-laundering and terrorism financing and consumer protection law).
  • To analyse your use of our website.
How does Satomi Nishikigoi Ltd protect personal data?
We have all appropriate security measures in place to help protect personal data from
damage, loss, alternation, destruction, unauthorised access, processing or use while it is under our control. With regard to credit card data we are required to process and maintain payment card data in accordance with the data security rules adopted by credit card companies such as Visa, MasterCard, Apple Pay and ClearPay.
How long do we retain personal data?
We will retain your personal data for as long as necessary to achieve the purposes for which such data was collected. Unless a longer retention period is required under applicable law.
Questions or concerns
If you have any questions or concerns about this Privacy Policy or you would like to contact us for any reason please use the following details:
Email: Josh@satominishikgoi.com